Lumina

  Size Chart |Style Change |Custom Size Guide

Fit Guide:*

- Slim Fit: Fitted through the bust and waist, with a narrower sleeve.

- Regular Fit: Classic fit through the bust and waist, with a standard sleeve.

- Relaxed Fit: Looser fit through the bust and waist, with a wider sleeve.

*Custom Sizing:*

We understand that every body is unique, and we offer custom sizing options to ensure a perfect fit. Please contact our customer service team for more information on custom sizing and to discuss your specific measurements

*Custom Sizing Selection Guidelines at Ruka Joes*

At Ruka Joes, we understand that every individual is unique, and finding the perfect fit can be challenging. To cater to diverse body types and preferences, we offer custom sizing options for our discerning clients.

*Why We Offer Custom Sizing:*
We believe that fashion should be inclusive and tailored to each individual's needs. Our custom sizing service ensures that you receive a garment that not only fits impeccably but also makes you feel confident and beautiful.

*Free Custom Sizing for Basic Items:*
We offer free custom sizing for our basic items, including our signature dresses and tops. This service is included in the price of the garment, allowing you to enjoy a tailored fit without any additional costs.

*Custom Sizing Fee for Delicate Designs:*
For more complicated and delicate designs, such as our haute couture gowns or intricate lace pieces, we charge a custom sizing fee ranging from $100 to $1000. This fee reflects the additional time, expertise, and attention to detail required to create these exquisite pieces.

*Custom Size Selection Instructions:*
To take advantage of our custom sizing service, please follow these steps:

1. *Select Custom Size at Checkout:* When placing your order, select the "Custom Size" option at checkout.
2. *Place Your Order:* Complete your purchase as you normally would.
3. *Team Member Follow-up:* Within 24 hours, a member of our team will contact you to discuss your measurements and requirements.
4. *Measurement Submission:* Please provide us with your accurate measurements, following our measurement guidelines.
5. *Custom Pattern Creation:* Our skilled pattern makers will create a custom pattern tailored to your unique measurements.
6. *Garment Creation:* Our expert seamstresses will craft your garment using the custom pattern, ensuring a flawless fit.

*Measurement Guidelines:*
To ensure accurate measurements, please follow these guidelines:

- Take your measurements in front of a mirror, with a friend's assistance if possible.
- Use a flexible measuring tape to record your measurements.
- Keep the measuring tape level and parallel to the floor.

*Measurements Required:*
Please provide us with the following measurements:

- Bust
- Waist
- Hips
- Sleeve length (if applicable)
- Dress length (if applicable)
- Any additional measurements or requirements specific to your garment

*Timeline:*
Please allow 2-4 weeks for production and delivery of your custom-sized garment. Rush orders may be accommodated for an additional fee.

*Contact Us:*
If you have any questions or concerns about our custom sizing service, please don't hesitate to contact us at [insert contact email or phone number]. We're here to help you create your dream garment.

*Product Style Change and Alteration Guidelines for Ruka Joes*

At Ruka Joes, we understand that our customers may have unique preferences or requirements that may not be met by our standard designs. To accommodate these needs, we offer a style change and alteration service.

*Requesting a Style Change or Alteration:*

If you would like to request a style change or alteration to your purchased product, please contact us within 2 days of purchase at mystyle@rukajoes.com. Please provide us with a detailed description of the changes you would like to make, including any reference images or sketches.

*Assessment and Quotation:*

Our design team will review your request and assess the complexity of the changes. We may require additional information or clarification on your requirements. Once we have a clear understanding of the changes, we will provide you with a quotation for the work involved.

*Payment and Confirmation:*

If you accept our quotation, we will generate a secure payment link for you to complete the payment. Once payment is received, we will confirm the changes and proceed with the customization.

*Time Frame:*

The time frame for completing the style change or alteration will depend on the complexity of the changes and our current workload. We will provide you with an estimated completion date once we have confirmed the changes.

*Requirements from the Customer:*

To ensure that we meet your desired style, we may require:

- Detailed description of the changes

- Reference images or sketches

- Follow-up samples or clarification on your requirements

- Payment for the quoted amount

*Pricing:*

There is no fixed price for style changes or alterations, as the cost will depend on the complexity and difficulty of the changes. Our quotation will reflect the time, materials, and expertise required to complete the customization.

*Terms and Conditions:*

By requesting a style change or alteration, you agree to our terms and conditions, including our payment and cancellation policies.

*Contact Us:*

If you have any questions or concerns about our style change and alteration service, please don't hesitate to contact us at mystyle@rukajoes.com.